Terms of service

General
The general terms and conditions apply to the sale and delivery of goods and the provision of services by our company. These general terms and conditions (hereinafter referred to as “GTC”) apply to all contracts concluded between Vulpine GmbH and customers who are consumers via the online shop eu.vulpinecreations.com. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either their commercial or their independent professional activity.

Our company delivers the goods and provides the services within the EU.

By purchasing the goods, the buyer agrees to these general terms and conditions and is bound to them. The contractual partners agree on the application of Austrian law.

Our range of offers is non-binding. The order of the fully legally competent customer (persons from the age of 18) represents an offer to conclude a purchase contract.

The confirmation of receipt of the order within the meaning of Section 10 Paragraph 2 ECG that we subsequently send does not in itself constitute an acceptance of the offer. The purchase contract is only concluded as soon as we deliver the ordered goods, by sending a second e-mail as an order confirmation or through other acceptance of the customer offer. All offers on our website are subject to change, non-binding and only available while stocks last.

Order process, order correction, order cancellation
Once you have selected the product you want, you can place it in the shopping cart without obligation by clicking the “Add to shopping cart” button. You can view the contents of the shopping cart at any time without obligation by clicking the “shopping cart” button. You can remove the products from the shopping cart at any time by clicking the “Remove” button. If you want to buy the products in the shopping cart, click the “Checkout” button. By clicking on this button you will be redirected to the page for entering your personal information. Then you get to the shipping and payment settings. You complete the ordering process by pressing the “Pay now” button.

After receipt of the order, Vulpine GmbH sends a notification e-mail to the e-mail address provided by the customer, in which the receipt of the order is confirmed and its content is reproduced (hereinafter referred to as “order confirmation”). Should Vulpine GmbH refuse to conclude the contract, the customer will be informed immediately by email.

Contract language
The content of the contract, all other information, customer service, data information and complaint handling are offered in German and English.

Prices
The prices apply at the time of the order including statutory VAT plus all shipping costs. They can be seen in the shopping cart before the contract is concluded and then in a contract confirmation sent to the customer. If export or import taxes are due in the course of shipping, these will also be borne by the purchaser (information on this is available from your responsible customs office).

Price errors reserved. If the correct price is higher, the customer will be contacted; In this case, a contract is only concluded if the customer wants to buy at the actual price. If the correct price is lower, this price will be calculated.

Payment
We accept the following payment methods:

Credit card: If you pay by credit card, you will be charged on the same day. When paying by credit card, the customer provides the following data: cardholder, card number, credit card company, expiry date, CVV code. The data is transmitted via SSL encryption with at least a 128-bit key and is therefore not visible to unauthorized persons.

Immediate transfer: If you select the “SOFORT” payment method, payment will be processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter “SOFORT”). The delivery takes place only after receipt of payment.

PayPal: When paying via PayPal or credit card via PayPal, we give your payment details to PayPal (Europe) S.a.r.l. as part of the payment process. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”)

Klarna: If a Klarna payment service is selected, the payment is processed by Klarna Bank AB (publ) [https://www.klarna.com/de], Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna”).

Apple Pay: If you opt for the “Apple Pay” payment method from Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, payment is processed using the “Apple Pay” function of your iOS, watchOS or macOS-operated device by debiting a payment card stored with “Apple Pay”.

Further information can be found here: Data protection

Retention of title
We reserve title to the delivered service or goods or to the media processed or created by us until all payments from the business relationship with the customer have been received. If the customer resells goods subject to retention of title, he must also pass on the retention of title. Access by third parties to our reserved goods must be reported by the customer immediately. Pledging, assignments by way of security and the like of the reserved goods are only permitted with our prior consent. If payment is not made immediately after a reminder in the event of a delay in payment, our goods subject to retention of title must be returned immediately.

The return costs are borne by the customer.

Warranty, liability, guarantee
The guarantee is based on the statutory provisions. It is limited to the statutory period of 24 months from the acceptance of the goods by the buyer or, in the case of services, upon completion of the service. In the case of justified complaints about defects, either a free replacement or an improvement will be made, for which a reasonable period must be allowed. If an exchange or an improvement is not possible (not possible, too much effort, unreasonable, delayed deadline, etc.), then the buyer is entitled to a price reduction or, if the defect is not minor, the contract can be canceled (conversion).

Any defects that occur are to be reported as soon as possible upon delivery or after they have become visible, whereby failure to disclose this upon delivery or after a consumer has become visible does not affect his warranty claims. If the purchase is a commercial transaction (B2B) for the customer, he must examine the goods no later than 2 weeks after receipt and notify us immediately if a defect is found.

Our company is only liable for damage caused by willful intent and gross negligence. This does not apply to personal injury or consumer transactions. The injured party has to prove the existence of slight or gross negligence, unless it is a consumer transaction. Compensation for (defect) consequential damage, as well as other material damage, financial damage and damage to third parties against the customer, unless it is a consumer transaction, is excluded.

The guarantee is to be asserted with the guarantor (with the manufacturer / sometimes also with the seller, if this is the manufacturer) and takes place according to his provisions. Please refer to the contract confirmation for any warranty conditions. The statutory warranty is not restricted by making use of the guarantee.

When the goods are dispatched in consumer transactions, the risk of loss or damage to the goods is only transferred to the consumer as soon as the goods are delivered to the consumer or to a third party designated by the consumer other than the carrier.

However, if the consumer himself has concluded the contract of carriage without using one of the options suggested by us, the risk is transferred to the carrier when the goods are handed over.

Place of performance for entrepreneurial business
The place of performance for all services from the contract is our company headquarters.

Copyright
All news, graphics and the design of our website are used solely for the personal information of our customers and are protected by copyright.

Arbitration Board
We undertake to participate in the arbitration procedure of the Internet Ombudsman in disputes: www.ombudsmann.at

More information on the types of proceedings at www.ombudsmann.at.

The OS platform can also be used to settle disputes with our company: https://ec.europa.eu/consumers/odr

Our email address: office@vulpine-industries.com

Delivery
Unless otherwise agreed, delivery will be made to the address specified by the customer. Changes to the delivery address AFTER the order has been placed are only possible by the customer using the tracking number of the respective carrier.

The expected delivery time is specified in the order confirmation. When paying in advance, the delivery period begins one day after receipt of the amount on the Vulpine GmbH bank account. In the case of cash on delivery or purchase on account, the delivery period begins one day after the day on which the contract is concluded. In other cases, the delivery period begins one day after receipt of the order.

Vulpine GmbH bears no responsibility in the event of delivery obstacles in the area of ​​suppliers or manufacturers. If delivery or compliance with an agreed delivery time becomes impossible due to circumstances for which Vulpine GmbH is not responsible, Vulpine GmbH is entitled to withdraw from the contract in whole or in part. Vulpine GmbH will immediately inform the customer of this. Claims for damages are excluded in this case. The customer will be informed of existing delivery restrictions before the order process begins.

Shipping
In addition to the stated product prices, shipping costs are added. You can find out more about the amount of shipping costs in the offers. The applicable sales tax is included in the shipping costs.

Change of the general terms and conditions / reservation of change
We are entitled to unilaterally change these general terms and conditions, insofar as this is necessary to remove equivalence disruptions that subsequently arise or to adapt to changed legal or technical framework conditions. We will inform the customer of a change by sending the content of the changed regulations to the last known e-mail address of the customer. The change becomes part of the contract if the customer does not object to the inclusion in the contractual relationship in writing or in text form within six weeks after receipt of the notification of change.

Severability clause
If a provision of these general terms and conditions should be ineffective, the effectiveness of the remaining provisions will not be affected.

Contract language
The language available for the conclusion of the contract is English.

Contract law
Austrian law is applied to the contractual relationship.

Others
Claims for recourse within the meaning of the Product Liability Act are excluded, unless the person entitled to recourse proves that the error was caused in our sphere and was at least grossly negligent.

The contractual partner waives the possibility of offsetting. However, this does not apply to consumers.

The terms and conditions will be sent to you as a PDF with the order confirmation email. A printout of the contract text is also possible via this website.